Versand
At Kyūka, we are committed to delivering your matcha as efficiently as possible. Please find the details of our shipping process below:
Processing Time
All orders are processed and shipped within 48 hours on business days. Orders placed during weekends or public holidays will be shipped on the next working day.
Shipping within Spain
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Free shipping on orders over €35
- Free shipping on all order in Barcelona
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For orders under €20, shipping costs are calculated at checkout.
Shipping within Europe
Shipping rates vary by country and are calculated at checkout.
We are continuously working to offer the best shipping options across Europe.
- Free shipping on orders over €75
- For orders under €75, shipping costs are calculated at checkout.
Carriers
We ship with trusted carriers such as Correos, DHL, GSL, or UPS, depending on your location and the best available delivery method.
Delivery Times
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Spain: 1–2 business days
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Europe: 2–7 business days, depending on the destination
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UK: 2-9 business days, depending on the destination and customs
- US: 2-10 business days, depending on the destination and customs
Tracking
Once your order has been shipped, you will receive a tracking number via email to follow your order.
Customs & Import Taxes
Please note that orders shipped to the UK or the US may be subject to customs duties, VAT, or import taxes upon arrival. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
We recommend checking with your local customs office for more information about potential import fees, as policies vary by country. By placing an order, you agree to cover any such charges that may be incurred.
If you encounter any issue with your order, please reach out to info@kyukamatcha.com
